All rates are in € (EURO), net-rates to you, incl. service charge and taxes. During public holidays, congresses and conventions most hotels require extra-charges, usually 10-25%. Nevertheless we are usually able to agree special rates for you when having exact dates.


Booking fees for individuals  

Unless otherwise agreed, we have to charge € 20,- per booking for F.I.T.´s.  



All orders, changes or cancellations have do be done by written communication.  



Cancellation-fees are never charged by us. However hotels and carriers do charge depending on circumstances. These fees have to be debited to the partner concerned accordingly. Usually group-reservations can be canceled without charge up to 1 month prior to arrival. Different agreements have to be made separately.  



BOTROS INCOMING acts as agent for different contractors as hotels, restaurants, bus companies etc. and is not liable in case of damage, accidents, delay, injury or force majeure.



Upon confirmation 50% of the total amount, 3 days before arrival the balance has to be paid. In case we don’t receive the requested money in time, we reserve the right to cancel the respective reservations.  


Legal venue  

Vienna / Austria.  


Bank account  

Erste Bank - Vienna / Austria.
Account Number: 02732890
Bank Code 20111
IBAN AT302011100002732890